Far.Cry.Primal.Freezes--HELP Please.

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AMR97
Posts: 5
Joined: 18 Jan 2017, 16:15

I Just Downloaded and Installed FC Primal and I started a New Game It Loads until the Loading bar Reaches 100%
and Then It freezes.
can any body help me.
Last edited by AMR97 on 18 Jan 2017, 17:34, edited 1 time in total.
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Coded23
Posts: 1067
Joined: 24 Dec 2014, 11:51

Can I know your system specs and in game graphics setting you are trying to play on.
You will not be punished for your anger, You will be punished by your anger.
-Buddha
AMR97
Posts: 5
Joined: 18 Jan 2017, 16:15

My System Specs is:
Windows 8.1 64 bit
Gigabyte GA-880GM-D2H
RAM 4G DDR3
AMD Athlon II X2 245 Processor 2.9 GHz
AMD Radeon HD 7750.

and I was trying to play on (1920x1080) but all the other settings are low.
but i tried every resolution and it's still the same.
Last edited by AMR97 on 19 Jan 2017, 11:38, edited 2 times in total.
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Coded23
Posts: 1067
Joined: 24 Dec 2014, 11:51

The system you have should be enough for this game but not 1920x1080 resolution.
Try blocking the game in firewall and disable the internet and turn down your resolution to 1024x800 and keep graphical quality low, If this works then you can change the resolution to 1280x800 and graphical quality normal.
You will not be punished for your anger, You will be punished by your anger.
-Buddha
AMR97
Posts: 5
Joined: 18 Jan 2017, 16:15

thirunarayan wrote:The system you have should be enough for this game but not 1920x1080 resolution.
Try blocking the game in firewall and disable the internet and turn down your resolution to 1024x800 and keep graphical quality low, If this works then you can change the resolution to 1280x800 and graphical quality normal.
I have tried that but it didn't work and the lowest resolution in the game is 1280x720
Last edited by AMR97 on 19 Jan 2017, 16:31, edited 1 time in total.
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Coded23
Posts: 1067
Joined: 24 Dec 2014, 11:51

1. During installing the game, did antivirus detect any false positive?
2. Do you have latest amd graphic drivers?
3. Disable your antivirus try reinstalling the game.
You will not be punished for your anger, You will be punished by your anger.
-Buddha
AMR97
Posts: 5
Joined: 18 Jan 2017, 16:15

thirunarayan wrote:1. During installing the game, did antivirus detect any false positive?
2. Do you have latest amd graphic drivers?
3. Disable your antivirus try reinstalling the game.
i have tried all of this but nothing seems to work, Here is a video showing a problem similar to mine.
https://www.youtube.com/watch?v=hp23AYo72YM
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Coded23
Posts: 1067
Joined: 24 Dec 2014, 11:51

Code: Select all

Solved the crash i was getting on my AMD 5770 and the HD7750 cards i have 

tried both AMD Crimson 15.12 saw lower FPS went back to 15.7.1 WHQL drivers 

Cleared out all AMD drivers using DDU 

DELETED the left over driver folders on Drive C:\

installed the 15.7 .1 driver ..rebooted 

re ran Direct X from the games support folder AFTER installing the 15.7 .1 drivers , and just played for over an hour in the northern regions with out a single crash 
yes in the snowy part .... not a single crash 

i do have Razer cortex installed and it ran and killed off almost a dozen services in Win 7 before the game launched 

i was getting 45 - 65 FPS on the 5770 card resolution was @ 1440 X 900 max res for my old 16:10 screen that's connected to that old computer 
and yes i was in the far northern parts of the game map 

video settings set to all NORMAL not ultra or high or low just Normal ( i selected that since a 5770 is the lowest supported GPU )

SMAA = enabled 
motion blur OFF 

PC Specs 
Dell Dimension E 520 (the freaking thing is ancient..think i got it in 2006 ? ) 
Intel core 2 quad Q6600 @ stock 
HIS AMD HD 5770 1 gig DDDR5 GPU 
AMD Driver version 15.7,1 WHQL 
6 gig of DDR 2 ram Pc 2 6400 
Microsoft Windows 7 Ultimate With SP 1 installed 64 bit 

if you guys are still having problem

try this 

get and USE DDU clear out your old drivers and try the 15.7 .1 drivers ..then delete the left over driver folders from your drive in the AMD folder 

after you reinstall the drivers re run Direct X setup from the Primal \ support \ software folder 

try using Razer cortex to disable any un needed Windows backround services (again that program really does seem to work very well )

i mean its pretty bad if i can get the game running that well on an Old Dell with an HD 5770 and a R9 3XX card crashes 

yesterday i did get the crash in the snowy part 

the crash said 

Problem Event Name: APPCRASH
Application Name: FCPrimal.exe
Application Version: 1.0.0.0
Application Timestamp: 56dafe6b
Fault Module Name: d3d11.dll < ------------------------------------------------------Direct X error 
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c5a2
Exception Code: c0000005
Exception Offset: 000000000007cff9
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b0b2
Additional Information 2: b0b2edd30d1b3ca91fb7829b93b752eb
Additional Information 3: 5f40
Additional Information 4: 5f409f6ffe2d332d32c5425de4e9f693

so i saw that and figured it had to be a direct X error 
so if you look up your crash reports and see the same error .. reinstall Direct X 

again Yesterday the game ran crash free till i hit a snowy part of the game map ... once i did.. BOOM ..... within 60 seconds it crashed with that error 

game froze .. then went to black screen with that error 

now that i rolled back the drivers and clean installed the driver using DDU to wipe out my old drivers .. then re installed direct X the problem is gone 

game works fine now
Source : Ubisoft forum by WID992007.
You will not be punished for your anger, You will be punished by your anger.
-Buddha
AMR97
Posts: 5
Joined: 18 Jan 2017, 16:15

i reinstalled dx and cleared out amd drivers using DDU and installed 15.7.1 WHQL Drivers
but it is working.
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